Favour Obasi
@favourobasi
Customer support specialist driving satisfaction, retention, and operational efficiency.
NigeriaWhat I'm looking for
I am a results-driven Customer Support Specialist with extensive experience delivering multi-channel support across live chat, email, and phone, consistently maintaining high customer satisfaction.
I excel at reducing response times, resolving escalations, and turning challenges into opportunities for stronger customer loyalty through clear communication and analytical problem-solving.
At Amatex I acted as the first point of contact after chatbot interactions, used HubSpot and Service Hub to manage cases, and collaborated with technical and product teams to translate feedback into service improvements.
My achievements include converting 20% of live technical chats into product interest opportunities and designing follow-up workflows that increased client response rates and retention.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Amatex
Sep 2023 - Aug 2024 (11 months)
Delivered multi-channel support across live chat, email, and phone, maintaining 95%+ customer satisfaction and converting 20% of technical chats into product interest to support revenue growth.
Education
Degrees, certifications, and relevant coursework
UHUniversity of Port Harcourt
Bachelor of Science, Communication
Completed a Bachelor of Science in Communication, focusing on communication theory and practical skills applicable to customer support and stakeholder engagement.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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