Open to opportunities

patrick ibe

@patrickibe

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Technical Support Engineer specializing in Microsoft 365, Azure, and Dynamics 365 troubleshooting.

Nigeria

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What I'm looking for

I’m looking for a customer-facing technical support role where I can own investigations end to end across Microsoft 365, Azure, and Power Platform, collaborate cross-functionally, and use AI-assisted troubleshooting—backed by evidence and strong documentation.

I’m a Technical Support Engineer supporting enterprise B2B SaaS customers across Microsoft 365, Azure, Dynamics 365, and Power Platform environments. I investigate complex technical issues using structured troubleshooting, root-cause analysis, issue reproduction, log analysis, REST API troubleshooting, and JSON payload analysis—then communicate findings and next steps clearly.

I take end-to-end ownership of customer cases, maintain SLA targets, and collaborate with engineering and product teams on complex escalations. I also leverage AI tools like ChatGPT and Microsoft Copilot to accelerate technical research and validate troubleshooting approaches, while documenting solutions and guides to reduce repeat support requests.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

Teknowledge Nigeria

Apr 2023 - Present (3 years 3 months)

Resolved complex technical issues across Microsoft 365, Azure, Dynamics 365, and Power Platform using structured troubleshooting, root-cause analysis, issue reproduction, and log analysis. Owned customer cases end-to-end, collaborated on escalations with engineering/product teams, and produced technical documentation and troubleshooting guides.

Microsoft 365 Exchange Online Teams SharePoint Online PowerShell Power Automate Dynamics 365 Power Platform CoPilot Studio AI Builder Power Platform Issue Diagnostics Root Cause Analysis Log Analysis Escalation Management SLA Management Ticket Triage ChatGpt Microsoft Copilot Technical Documentation

Technical Support Engineer

Stellar Networks Technology Limited

Aug 2022 - Apr 2023 (8 months)

Provided first-line technical support by resolving most customer inquiries and improving help desk efficiency through detailed logs and faster issue resolution. Configured and troubleshot network devices and supported Microsoft 365 services, including customer training and support.

Customer Support Help Desk Support Network Devices WAN Troubleshooting Microsoft 365 Services Customer Training Technical Documentation

Technology Consulting Job Simulation

Accenture Australia

Aug 2024 - Present (1 year 11 months)

Designed and delivered client-focused solutions for public sector challenges, including creating user stories and agile frameworks aligned to project goals. Produced process flows and design documents to support product implementation.

User Stories Agile Framework Process Flow Solution Design Public Sector Challenge Framing