Open to opportunities

Katherine Ifeanyichukwu

@katherineifeanyichuk

Message

I resolve Microsoft customer issues through Azure support and technical troubleshooting.

Nigeria

Message

What I'm looking for

I'm looking for a collaborative environment that supports continuous learning, growth, and improvement, where I can deliver customer-focused technical support and use feedback to strengthen my skills.

At Teknowledge Nigeria, I support Microsoft customers by troubleshooting issues, collaborating with teams, and helping achieve satisfactory resolutions. I also identify potential defects and provide feedback that contributes to product improvement.

Previously, at andassociates Africa, I connected end users with the development team, supported application installation and maintenance, and facilitated product updates. I bring a customer-centric approach, clear communication, and a commitment to continuous learning.

Experience

Work history, roles, and key accomplishments

Current

Fintech Analyst II - Azure Support Engineer

Current

Teknowledge Nigeria

Jan 2023 - Present (3 years 8 months)

Delivering exceptional customer support for Microsoft, resolving issues through troubleshooting and technical expertise. Identifying potential defects and providing feedback to senior engineers to improve Microsoft products.

Customer Support Troubleshooting Azure Technical Support Collaboration

Business Development Executive/Technical Sales Representative

andassociates Africa

Jan 2021 - Dec 2023 (2 years 11 months)

Liaised between end users and the development team, facilitating installation, maintenance, and updates of applications. Answered customer inquiries regarding app usage and maintenance.

Technical Sales Customer Support Application installation Maintenance Communication Skills

Education

Degrees, certifications, and relevant coursework

Microsoft

Microsoft Certified: Azure AI Fundamentals, Artificial Intelligence

2025 - 2025

Earned the Microsoft Certified: Azure AI Fundamentals certification in 2025.

Microsoft

Microsoft Certified: Security, Compliance, and Identity Fundamentals, Security, Compliance, and Identity

2025 - 2025

Earned the Microsoft Certified: Security, Compliance, and Identity Fundamentals certification in 2025.

Microsoft

Microsoft 365 Fundamentals, Microsoft 365

2025 - 2025

Earned the Microsoft 365 Fundamentals certification in 2025.

Microsoft

Microsoft Certified: Azure Fundamentals, Cloud Computing

2025 - 2025

Earned the Microsoft Certified: Azure Fundamentals certification in 2025.

LinkedIn Learning

What Is Generative AI, Generative AI

2025 - 2025

Completed the What Is Generative AI course on LinkedIn Learning in 2025.

Microsoft

Microsoft Customer Service and Support Badge, Customer Service and Support

2023 - 2023

Earned the Microsoft Customer Service and Support (Centenially Engineer First Run Badge) in 2023.

National Youth Service Corps

NYSC Certification, National Service

2019 - 2019

Completed the National Youth Service Corps (NYSC) certification in 2019.

Institute of Human Resources and Strategic Management

Proficiency Certificate, Human Resources and Strategic Management

2019 - 2019

Earned a Proficiency Certificate in Human Resources and Strategic Management in 2019.

Businessentrepreneurship and workplace expectations

Certificate, Business Entrepreneurship and Workplace Expectations

2019 - 2019

Completed a course on business entrepreneurship and workplace expectations in 2019.

Institute of Human Resources and Strategic Management

Proficiency Certificate, Human Resources and Strategic Management

2019 - 2019

Earned a Proficiency Certificate in Human Resources and Strategic Management in 2019.

Bestower International University

Bachelor of Science, Business Administration

2014 - 2018

Grade: Second Class Upper Division

BSc in Business Administration with Second Class Upper Division from Bestower International University, Seme-Podji, Republic of Benin, from 2014 to 2018.