Doris DE_MO

I’m a Customer Service Representative who brings strong oral and written communication, multitasking, and service-delivery know-how. I focus on maintaining professional relationships and increasing profitability by keeping customers satisfied through timely, effective solutions.

In dispatch and customer service roles at A&D Transport Services, I double-checked work orders, confirmed safe instructions for drivers, assigned routes, and monitored schedules to ensure stops were on time. I also resolved customer complaints, assisted with inquiries about transportation services and delivery status, and documented feedback to improve customer experience strategies. I’m proficient in Microsoft Excel and committed to conflict resolution, problem-solving, and accurate record keeping.