Looking for a job

Favour Elisha

@favourelisha

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Customer support specialist delivering empathetic, efficient issue resolution and strong client relationships.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can use CRM tools and empathetic communication to improve satisfaction, streamline workflows, and grow into support leadership.

I am a customer support specialist with hands-on experience using Zendesk and Freshdesk to deliver timely, accurate service. I consistently handle live chat, email and phone channels while escalating complex issues appropriately.

I achieved a 95% customer satisfaction rate and improved response time efficiency by 30% through better ticket prioritization and workflow management. I have managed 100+ client accounts with zero data errors and built relationships with over 150 clients.

My toolkit includes CRM platforms, Microsoft Office and Google Workspace, and I am comfortable with virtual collaboration tools like Zoom and Trello. I combine technical familiarity with strong soft skills: time management, confidence, problem solving, and empathetic communication.

I hold a Bachelor of Arts in Public Administration and certifications in customer support, IT support, and a customer support job simulation, which reinforce both my technical and customer-facing capabilities.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Masters Energy

Aug 2024 - Present (1 year 10 months)

Used Zendesk and Freshdesk to maintain accurate customer records and resolve inquiries, achieving a 95% customer satisfaction rate and improving ticket prioritization and response efficiency by 30%.

Zendesk Freshdesk CRM Email Support Live Chat Phone Support Customer Satisfaction

Customer Support Representative

City of Moreton Bay

Jun 2025 - Aug 2025 (2 months)

Handled live chat, email and phone support for tourism inquiries, ensuring timely empathetic responses and resolving issues to improve customer experience.

Live Chat Phone Support Email Support Customer Service Empathy Troubleshooting CRM Ticketing

Sales Representative

Masters Energy

Mar 2023 - Jul 2024 (1 year 4 months)

Managed over 150 client and walk-in customers, resolved complaints with proactive solutions and maintained zero-data-error records across 100+ client accounts.

Sales Client Relationship Management Account Management CRM Communication

Education

Degrees, certifications, and relevant coursework

Abia State University, Uturu

Bachelor of Arts, Public Administration

2020 - 2025

Completed a Bachelor of Arts in Public Administration focusing on government, public policy, and administration; prepared for roles in government, non-profit, and private sectors interacting with government agencies.