Favour Elisha

I am a customer support specialist with hands-on experience using Zendesk and Freshdesk to deliver timely, accurate service. I consistently handle live chat, email and phone channels while escalating complex issues appropriately.

I achieved a 95% customer satisfaction rate and improved response time efficiency by 30% through better ticket prioritization and workflow management. I have managed 100+ client accounts with zero data errors and built relationships with over 150 clients.

My toolkit includes CRM platforms, Microsoft Office and Google Workspace, and I am comfortable with virtual collaboration tools like Zoom and Trello. I combine technical familiarity with strong soft skills: time management, confidence, problem solving, and empathetic communication.

I hold a Bachelor of Arts in Public Administration and certifications in customer support, IT support, and a customer support job simulation, which reinforce both my technical and customer-facing capabilities.