Favour David

FD

Looking for a job

Favour David

@favourdavid

Call Center Agent at Outsourcing Technologies Global Ltd. handling customer inquiries, resolving concerns, and documenting interactions.

What I'm looking for

I'm seeking to contribute to customer satisfaction, service quality, and efficient customer experience operations.

At Outsourcing Technologies Global Ltd., I handle inbound and outbound customer calls, respond to inquiries, and investigate concerns within my assigned responsibilities. I document interactions and resolution steps, and escalate issues when they need additional support.

Previously, I supported WASH programme monitoring and reporting at Society for Family Health (SFH). At M & M Cyber Café, I diagnosed routine software issues, supported data and recordkeeping, and coordinated daily operations.

Experience

Work history, roles, and key accomplishments

OL

Current

Call Center Agent

Current

Outsourcing Technologies Global Ltd.

Jun 2026 - Present (4 months)

Handles inbound and outbound customer calls, providing clear and courteous responses to inquiries. Resolves concerns, documents interactions, and escalates issues as needed.

Customer Service Inbound Calls Outbound Calls Complaint Resolution De escalation Active Listening Documentation Issue escalation Time Management

SS

WASH Programme Assistant

Society for Family Health (SFH)

Sep 2025 - Mar 2026 (6 months)

Supported planning, implementation, and monitoring of WASH programmes. Assisted with field visits, data collection, and reporting.

Programme Implementation Monitoring Data Collection Reporting Stakeholder Collaboration

MC

ICT Officer / Operations Manager

M & M Cyber Café

Jan 2022 - Dec 2024 (2 years 11 months)

Diagnosed and resolved software issues and IT incidents. Coordinated daily operations, maintained records, and supported data management.

IT Support Troubleshooting Data Management Operations Coordination Record keeping Internet Connectivity

MC

Digital Marketing Assistant

M & M Cyber Café

Jan 2019 - Dec 2024 (5 years 11 months)

Assisted with coordination and execution of company events. Supported event-related activities and ensured smooth delivery of assigned tasks.

Event Coordination Digital Marketing Task Management

Education

Degrees, certifications, and relevant coursework

FD

Federal University Dutsin-Ma

Bachelor of Science, Biochemistry

2020 - 2025

Bachelor of Science in Biochemistry from Federal University Dutsin-Ma, completed in 2025.

BI

Bliss Technology Institute

Diploma, Information and Communication Technology

2019 - 2019

Diploma in Information and Communication Technology (ICT) from Bliss Technology Institute, completed in 2019.

Tech stack

Software and tools used professionally

Google Workspace

Google Sheets

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Availability

Looking for a job

Location

Nigeria

Authorized to work in

Salary expectations

38k+ USD

Job categories

Customer Support Representative Customer Service IT Support Specialist Data Entry Clerk Operations Coordinator Program Assistant

Skills

Customer Service Customer Experience Inbound Calls Outbound Calls Customer inquiry handling Complaint Resolution De escalation Customer Follow up Issue escalation Call Documentation Data Entry Data Management Record keeping Data Collection Data organization

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