I'm currently supporting customers at Outsource Global Technology Limited, responding to enquiries, resolving complaints, and guiding people through products, services, processes, and policies.
I manage multiple interactions accurately while using empathy, active listening, clear communication, and escalation processes to maintain ownership of each customer experience. I also identify customer needs and recommend suitable solutions where applicable.
During my industrial training at the Federal Ministry of Water Resources, I provided basic IT and administrative support, handled data entry and records, and prepared official documents using Microsoft Office tools.
