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Favour Cookeygam

@favourcookeygam

Customer support and office operations professional who streamlines CRM, inventory, and client experiences with detail and reliability.

Nigeria
Message

What I'm looking for

I’m looking for a role where I can deliver excellent customer support and organize daily operations—using CRM, accurate data handling, and clear communication—to improve client experiences while growing my skills in a supportive team.

I’m a motivated, detail-oriented professional with strong communication and organizational skills, committed to delivering high-quality results. I work confidently independently and as part of a team, bringing integrity, reliability, and a positive approach to problem-solving.

In office and administrative roles, I’ve supported day-to-day operations through scheduling, correspondence, document preparation, and accurate data entry. I also managed inventory using QuickBooks, maintained physical and digital records, and supported procurement by sourcing vendors and processing orders.

Most recently, as a Customer Support/Experience Executive, I generated and managed new leads from website inquiries, engaged prospective clients, and guided them through enrollment processes. I handled customer inquiries and complaints with timely resolution and worked with sales and marketing teams to improve processes and overall customer experience.

Currently, I’m working as a Receptionist—welcoming clients, answering calls, directing visitors to the right teams, and maintaining appointment, order, and client records while receiving deliveries and tracking inventory in a fashion factory.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

IU

ISCOM University

Bachelor of Arts in Mass Communications, Mass Communications

Pursuing a Bachelor of Arts in Mass Communications at ISCOM University; degree is awaiting completion.

EL

Excellent Generation Academy (Lagos)

West African Senior School Certificate, Secondary Education

2015 - 2020

Completed the West African Senior School Certificate at Excellent Generation Academy in Lagos.

Tech stack

Software and tools used professionally

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