Favour Cookeygam
@favourcookeygam
Customer support and office operations professional who streamlines CRM, inventory, and client experiences with detail and reliability.
What I'm looking for
I’m a motivated, detail-oriented professional with strong communication and organizational skills, committed to delivering high-quality results. I work confidently independently and as part of a team, bringing integrity, reliability, and a positive approach to problem-solving.
In office and administrative roles, I’ve supported day-to-day operations through scheduling, correspondence, document preparation, and accurate data entry. I also managed inventory using QuickBooks, maintained physical and digital records, and supported procurement by sourcing vendors and processing orders.
Most recently, as a Customer Support/Experience Executive, I generated and managed new leads from website inquiries, engaged prospective clients, and guided them through enrollment processes. I handled customer inquiries and complaints with timely resolution and worked with sales and marketing teams to improve processes and overall customer experience.
Currently, I’m working as a Receptionist—welcoming clients, answering calls, directing visitors to the right teams, and maintaining appointment, order, and client records while receiving deliveries and tracking inventory in a fashion factory.
Experience
Work history, roles, and key accomplishments
Receptionist
Simi Lawrence Fashion World
Dec 2024 - Present (1 year 10 months)
Welcomed clients and guests, answered phone calls, and managed walk-in customer assistance. Maintained records of appointments and orders, received deliveries and samples, and supported inventory management in the fashion factory.
Customer Support/Experience Executive
Plus World Roofing and Restoration Limited
Jan 2023 - Jan 2024 (1 year)
Generated and managed new leads through website inquiries and data entry. Handled customer inquiries and complaints, guiding prospects through enrollment processes and coordinating with sales and marketing teams to improve customer experience.
Admin Officer
Bydow Pharmaceuticals Limited
Jan 2020 - Jan 2021 (1 year)
Managed daily office operations in a safe and organized environment. Supported procurement by sourcing vendors, processing orders, and maintaining inventory records.
Office Assistant
Almond Technology
Provided administrative support, including scheduling, correspondence, and document preparation. Managed inventory using QuickBooks and supported daily office activities across teams.
Education
Degrees, certifications, and relevant coursework
ISCOM University
Bachelor of Arts in Mass Communications, Mass Communications
Pursuing a Bachelor of Arts in Mass Communications at ISCOM University; degree is awaiting completion.
Excellent Generation Academy (Lagos)
West African Senior School Certificate, Secondary Education
2015 - 2020
Completed the West African Senior School Certificate at Excellent Generation Academy in Lagos.
Availability
Location
Authorized to work in
Job categories
Skills
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