Favour Anyanwu
@favouranyanwu1
Customer service and tech support professional delivering solutions from first contact to resolution.
What I'm looking for
I build trust by identifying customer needs quickly and delivering services “from start to finish.” I bring 5 years of exceptional, successful experience supporting technology environments while combining sales, customer service, and conflict resolution.
In my recent role, I handle high-volume front desk and customer service responsibilities—answering calls, welcoming patients, responding to emails, maintaining health records, scheduling and coordinating appointments, and supporting enrollee enrollment and filing. I also work as a sales closer and online health consultant, using HMO Portals and CRM tools to keep processes accurate and on track.
I’m known for strong communication, teamwork, and time management, supported by basic computer knowledge and MS Excel abilities. I’m committed to learning fast, advising customers on the best solution, and improving the customer experience every day.
Experience
Work history, roles, and key accomplishments
Front Desk & Customer Service
SwiftEyeCare Limited
Jan 2023 - Present (3 years 2 months)
Provided front-desk and customer support by answering calls, welcoming patients, sending/responding to emails, and maintaining patients’ health records. Scheduled and coordinated appointments, supported enrollee enrollment, and filed documentation while also serving in sales closer and online health consultant roles.
Sales Representative
Graceful Wears
Jan 2017 - Jan 2019 (2 years)
Handled customer inquiries and daily retail operations, recorded sales, and sold products to support smooth store performance. Built customer relationships by advising on solutions from start to finish.
Education
Degrees, certifications, and relevant coursework
Gbagada Senior High School
2014 - 2017
Completed senior high education at Gbagada Senior High School.
Oduduwa Junior High School
2011 - 2014
Completed junior high education at Oduduwa Junior High School.
Waymarks Nursery and Primary School
2005 - 2011
Completed primary education at Waymarks Nursery and Primary School.
Availability
Location
Authorized to work in
Job categories
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