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Favour Akpan

@favourakpan1

Customer service representative at Concordia Atelier, coordinating appointments, orders, fittings, and client follow-ups.

Nigeria

Message

At Concordia Atelier, I coordinated client appointments, inquiries, orders, fittings, alterations, and delivery follow-ups. I managed customer communications and tracked requests, deadlines, payments, and order updates.

At Max International, I handled outbound calls, scheduled meetings, and maintained prospect records. At Heartland Alliance, I supported clients by managing case intake, documentation, and follow-ups while handling sensitive information.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Concordia Atelier

Feb 2025 - Jul 2026 (1 year 5 months)

Coordinated client appointments, inquiries, orders, fittings, alterations, and delivery follow-ups across multiple stages of the customer journey. Managed phone, email, and digital communications while maintaining accurate client records and timely responses.

Calendar Coordination Email and Phone Communication Data Entry and Record Management client support Task Tracking Time Management and Prioritization Confidential Information Handling Problem Solving Conflict Management Attention To Detail Multitasking Teamwork

Cold Caller

Max International

Jan 2023 - Jan 2025 (2 years)

Scheduled meetings, recorded follow-up dates, and maintained organized customer databases. Managed high-volume outbound calls, maintained prospect information, and documented call outcomes accurately.

Inbound Call Handling Data Entry and Record Management client support Task Tracking Time Management and Prioritization Problem Solving Conflict Management Attention To Detail Multitasking Teamwork

Client Support Agent

Heartland Alliance

Jan 2021 - Dec 2022 (1 year 11 months)

Provided frontline support through phone, email, and in-person channels while handling sensitive client information. Managed case intake, documentation, follow-ups, and accurate client records in accordance with established procedures.