Open to opportunities

fauzia nelima

@fauzianelima

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Dedicated customer service expert with a passion for sustainability.

Kenya

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What I'm looking for

I am looking for a role that allows me to contribute to sustainability projects and grow in a collaborative environment.

I am a dedicated customer service expert with a strong commitment to sustainability and environmental preservation. My journey began with a passion for nature exploration and research, which led me to pursue a Bachelor of Landscape Architecture at Jomo Kenyatta University of Agriculture and Technology. I thrive in team settings and am known for my effective communication skills, creativity, and problem-solving abilities.

Throughout my career, I have gained valuable experience through various internships, including roles at Urban Green Landscapes and City Park Nairobi. My responsibilities have ranged from project management and client presentations to plant maintenance and landscape design. One of my proudest achievements was winning the Young Scientists of Kenya competition for my project on water purification, which reflects my lifelong commitment to environmental sustainability.

I am eager to bring my skills and passion for the environment to a dynamic organization where I can contribute to meaningful projects and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Expert

Current

CCI

Jul 2024 - Present (11 months)

Provided customer service for an international company (AT&T), handling billing and sales inquiries. Ensured efficient resolution of customer issues and promoted product offerings.

Customer Service Billing Sales Communication Problem Solving Customer Relationship Management Data Entry Conflict Resolution Product Knowledge CRM Software

Intern

Urban Green Landscapes

May 2024 - Jun 2024 (1 month)

Delivered project presentations to clients and prepared detailed reports on client meetings. Conducted site visits, managed plant installations, and created Bills of Quantities.

Presentation Report Writing CAD 3D Rendering Client Management Autocad

Intern

City Park Nairobi

May 2023 - Jun 2023 (1 month)

Managed the distribution and sales of plants, ensuring proper plant maintenance. Contributed to project management and designed the Kamukunji Grounds.

Project Management Sales Inventory Management Public Relations Event Planning Team Collaboration Communication

Intern

Karura Forest

May 2022 - Jun 2022 (1 month)

Identified various plant species and performed landscape maintenance tasks. Studied Kenyan forests and their significance in addressing climate change challenges.

Environmental Research Climate Change Data Collection Conservation Fieldwork Report Writing

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Landscape Architecture, Landscape Architecture

Pursued a Bachelor of Landscape Architecture, gaining comprehensive knowledge in landscape design, planning, and environmental sustainability. Developed skills in project presentations, report writing, and site analysis.

Cardinal Otunga Girls' High School Bungoma

High School Diploma, General Studies

Attended Cardinal Otunga Girls' High School, completing secondary education. Developed foundational academic skills and participated in various school activities.