Open to opportunities

Antony Muriithi

@antonymuriithi

Message

Highly efficient freelancer with strong customer service skills.

Kenya

Message

What I'm looking for

I am looking for a role that offers opportunities for growth and learning in a supportive environment.

I am a highly efficient freelancer with a solid background in customer service and environmental science. My experience includes managing high volumes of customer inquiries and providing tailored solutions that enhance customer satisfaction. I have a proven track record of improving customer feedback by 15% through effective communication and problem-solving skills.

In addition to my customer service role, I conduct extensive internet research and utilize various tools such as Microsoft Word, Google Docs, and Smartsheets to manage projects and deadlines. My writing, editing, and proofreading skills allow me to produce engaging and error-free content, making me a valuable asset in any fast-paced environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

GESS

May 2024 - Present (1 year 1 month)

Managed high volume of customer inquiries and scheduling requests. Provided tailored solutions and resolved customer issues efficiently. Improved customer satisfaction, leading to a 15% rise in positive feedback.

Customer Service CRM Systems Problem Solving Communication Time Management Team Collaboration Feedback

Current

Freelancer

Current

Self Employed

Feb 2021 - Present (4 years 4 months)

Conducts extensive internet research for articles and blogs. Proficient in Microsoft Office Suite and Smartsheets for managing data and tasks. Produces engaging and error-free content.

Research Writing Editing Microsoft Word Google Docs Smartsheet Excel Proofreading Data Management

Clerk

IEBC

Feb 2022 - Aug 2022 (6 months)

Evaluated source documents to locate needed information and verified accuracy of computer system information. Engaged in problem-solving activities to support teamwork.

Document Management Problem Solving Teamwork Communication

Intern

Kenya Forest Service

Apr 2017 - Aug 2017 (4 months)

Led community education projects on benefits of trees and monitored contract compliance. Planned and implemented projects for conservation of wildlife habitats.

Project Management Community Engagement Microsoft Word Planning Compliance Monitoring

Intern

Brookside Dairy Limited

Jul 2019 - Sep 2019 (2 months)

Performed environmental site assessments and provided remediation recommendations. Analyzed data from water treatments and conducted hazardous waste management studies.

Data Analysis Waste Management Microsoft Word Research