Fauzia Farooqui

Managed a fresh AMS + AD Managed services engagement for an Irish-based Global technology leader, overseeing India operations for the client on this new engagement. Responsible for India alignment and support for all account activities, including sales, pre-sales, delivery coordination, client visits, and location strategy.

Managed and serviced 10-year relations with a US record, leveraging Accenture capabilities to enhance experiences for plan participants with elevated digital solutions. Worked closely with customers to understand business needs and challenges, translating them into actionable solutions.

Managed and serviced an Insurance portfolio for US and Canada clients, resulting in improved client satisfaction and retention. Coordinated day-to-day servicing of clients, managed queries professionally, and negotiated terms with insurers for more favorable terms and improved profitability.

Provided exceptional customer service to Ed tech clients, handling mid-term adjustments and renewals, which increased client satisfaction and retention. Offered expert advice to clients, leading to a better understanding of their ed tech needs and increased profitability.

Provided exceptional customer service to healthcare clients and managed renewals, which increased client satisfaction and retention. Managed end-to-end delivery and support for projects, overseeing overall program management for development projects.

Worked for multiple clients in US/Europe regions across the BFSI portfolio, managing end-to-end technical projects. Responsible for scope, cost, and schedule, serving as the escalation point for all IT services for different clients.

Completed a Bachelor of Engineering degree, focusing on core engineering principles and applications. Gained foundational knowledge and practical skills relevant to the field.

Pursued a Post Graduate Diploma in Information Technology, enhancing knowledge in IT concepts and applications. Developed advanced skills in various aspects of information technology.