Nitisha Gubreley

I am a Customer Success & Account Manager with over 9 years of experience in the SaaS, Cybersecurity, and analytics sectors. My career has been marked by a proven track record of driving a 97% renewal rate and reducing churn, while expanding revenue by 15% through effective upsell and cross-sell strategies. As a trusted advisor to global clients, I am dedicated to maximizing customer lifetime value and ensuring their success.

In my most recent role as an Account Manager at Outseer, I managed a portfolio of over 60 customer accounts across India, EMEA, and Taiwan. I fostered executive-level relationships and conducted regular QBRs to ensure value realization and renewal success. My expertise in Salesforce CRM and the MEDDPICC methodology has enabled me to identify upsell opportunities and enhance account profitability significantly.

Previously, I served as a Sales Analyst at DELL EMC, where I analyzed sales data to identify trends and optimize performance. My collaborative approach allowed me to work effectively with cross-functional teams to develop customer-focused solutions. I am passionate about leveraging data-driven insights to drive customer satisfaction and retention.