At Cognitive Design by CDS SaaS, I managed 200+ international engineering accounts and customer opportunities, building relationships with technical users and senior decision-makers at companies including Safran, Orano, Dyson, MBDA, Continental and Logitech.
I supported customers through discovery, demos, onboarding, ongoing follow-up, issue resolution, retention and upsell. My work generated repeat business from key accounts.
I owned a CRM migration and built automated workflows and account scoring across 600+ clients, improving response times, follow-through and proactive identification of accounts needing attention.
At Arsène et les pipelettes, I analyzed markets and designed a US export plan for brand expansion. Earlier, as a Business Developer Assistant intern at Aquael Sanitary, I prospected B2B markets in Asia and Africa and represented the company at Salone del Mobile Milano.
