Fatu Abashi

I am a committed customer service professional with a strong focus on ensuring customer satisfaction through exceptional service and support. My experience spans various roles, including Customer Service Representative at CVS Healthcare and Customer Support Specialist at Humana, where I honed my skills in complaint resolution and effective communication.

Throughout my career, I have consistently met or exceeded performance goals, demonstrating my ability to navigate complex systems while maintaining compliance with HIPAA and Medicare guidelines. I pride myself on my strong communication skills and my ability to resolve customer inquiries efficiently, ensuring a positive experience for every member I assist.

With a Bachelor of Science in Psychology from the University of California, Irvine, I leverage my educational background to understand and address customer needs effectively. I am fluent in both English and Portuguese, with professional working proficiency in Spanish, allowing me to connect with a diverse clientele.