Open to opportunities

Rayanne Hepburn

@rayannehepburn

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Learning & Development leader with a passion for empowering teams.

United States

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What I'm looking for

I am looking for a role that values collaboration and innovation, where I can leverage my skills in training and development to foster team growth and enhance operational efficiency.

With over a decade of experience in Learning & Development, I have dedicated my career to empowering teams and driving operational efficiency. My unique blend of financial expertise and process innovation, combined with a people-first mindset, allows me to coach associates toward success. I thrive on curiosity and empathy, aiming to help others feel confident in their roles.

In my most recent role as a Personal Finance Manager at Navy Federal Credit Union, I trained new hires, designed financial coaching programs, and spearheaded initiatives to enhance process efficiency. My commitment to continuous improvement led me to collaborate cross-functionally, utilizing data analytics to track engagement trends and improve service outcomes. I am eager to bring this mindset back to Capital One in a Project Manager role focused on learning design and associate enablement.

Experience

Work history, roles, and key accomplishments

Personal Finance Manager

Navy Federal Credit Union

Jun 2020 - Feb 2025 (4 years 8 months)

Trained all new hires on onboarding, process comprehension, and compliance understanding. Designed and delivered one-on-one financial coaching and training for members and new hires, boosting financial literacy and client retention. Spearheaded initiatives to enhance process efficiency and documentation compliance, utilizing data analytics to track engagement trends.

New Hire Onboarding Process Improvement Compliance Data Analytics Facilitation Team Leadership Onboarding

Branch Ambassador

Capital One

Jun 2018 - Jun 2020 (2 years)

Served as lead trainer at Select Centers, delivering hands-on training and scripting client-facing verbiage for new hires. Facilitated financial education workshops and supported digital tool adoption to empower customer banking decisions. Led branch training sessions for new team members, focusing on product knowledge, communication, and compliance.

Training Delivery Facilitation Product Knowledge Communication Compliance

Relationship Banker

Bank of America

Sep 2014 - Jun 2018 (3 years 9 months)

Managed client portfolios and delivered strategic financial guidance, identifying areas for cost savings and risk mitigation. Acted as a liaison between clients and specialists to facilitate training, onboarding, and service enhancements. Provided performance coaching and mentoring to peers on new financial products and CRM systems.

Risk Mitigation Mentoring CRM Systems Financial Products Facilitation Strategic Planning

Education

Degrees, certifications, and relevant coursework

Strayer University

Bachelor of Business Administration, Business Administration and Management

Studied core business principles including management, finance, and marketing. Developed skills in strategic decision-making and organizational leadership.

Mary Washington College

Bachelor of Business Administration, Business Administration and Management

Focused on foundational business concepts and management practices. Gained understanding of key areas such as finance, operations, and organizational behavior.