Fatimah Shah

Scheduled and confirmed customer appointments, handled administrative tasks, and trained new agents on systems and call handling.

Conducted phone and intercept interviews on political, social, and consumer topics, and reported insights to supervisors.

Managed donation portals, developed donor relationships, and maintained donor databases to maximize fundraising efforts.

Addressed customer inquiries and complaints, provided delivery logistics support, and documented interactions in internal databases.

Resolved technical issues for customers, translated complex issues for non-technical users, and documented support interactions.

Handled inbound calls, scheduled appointments, and documented messages for clients in a fast-paced environment.

Provided support to Canada Post customers, de-escalated situations, and created service tickets for each interaction.

Responded to customer queries regarding billing and services, promoted offers, and troubleshot cable and internet issues.

Researched and applied traffic laws, drafted legal documents, and maintained confidentiality in client information.

Worked efficiently in a fast-paced environment, prioritized tasks, and ensured safe food preparation and customer satisfaction.

Interacted with customers, handled personalized framing requests, and managed cash transactions and appointment bookings.

Activities and societies: Relevant courses include Computer Applications for Paralegals, Residential Landlord and Tenant Law, Legal Accounting, Administrative Law, Legal Drafting & Communications, Legal Research & Writing, and Alternative Dispute Resolution Certificate.

Completed the Paralegal Accelerated Diploma Program, including relevant courses in legal research, writing, and administrative law.

Earned a Bachelor of Arts with a major in History from the Faculty of Liberal Arts & Professional Studies.