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Fatimah User
@fatimahassalafy1
Customer support professional at Sendwave who reviewed accounts for fraud and resolved payment and app issues.
United StatesWhat I'm looking for
At Sendwave, I reviewed accounts for potential fraud and compliance concerns, helped customers with mobile app and payment issues, and documented investigations in CRM systems. I followed security and data-protection requirements while providing Tier 1 support.
Across wireless, telecommunications, digital payments, and e-commerce, I supported customers with billing, account changes, technical troubleshooting, and order processing. I’ve also provided editorial services and English–Arabic translation through All Things Checked Editorial.
Experience
Work history, roles, and key accomplishments
CC
At-Home Customer Service Agent
Cloud 10 Corporation
Handled customer support, billing assistance, payment processing, and technical troubleshooting for T-Mobile support.
LI
Customer Service Agent
LiveOps
Processed Pizza Hut orders and supported customers for Guthy-Renker products. Verified order details and coordinated dispatch information.
AE
Owner | Writer | Editor | Translator
All Things Checked Editorial
Provided client-facing editorial services, proofreading, website content, and English–Arabic translation.
BP
Writer | Lead Editor | Writing Coach
Book Power Publishing
Guided clients through projects with attentive listening, expectation-setting, clear communication, and timely follow-through. Managed confidential client materials, project details, revisions, and quality standards.
WA
Customer Service Agent
West Corporation (Alorica)
Managed customer accounts, billing support, service modifications, and technical troubleshooting. Resolved concerns through clear, courteous communication and a customer-retention focus.
EA
Customer Service Representative
Expert Global Solutions (Alorica)
Assisted customers with billing questions, account needs, service activations, upgrades, and downgrades. Troubleshot service and technical concerns while supporting customer retention.
SE
Risk Management Representative
Sendwave
Reviewed accounts for potential fraud and compliance concerns while following security and data-protection requirements. Helped customers resolve mobile app functionality and payment issues, including Tier 1 technical support.
TH
At-Home Customer Service Agent
TeleTech Holdings
Supported customers with internet, cable, and digital phone troubleshooting, billing, and technical assistance for Time Warner Cable support.
Education
Degrees, certifications, and relevant coursework
AU
Akamai University
Bachelor of Science, Ecopsychology
Pursued a Bachelor of Science in Ecopsychology at Akamai University.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
30k+ USD
Job categories
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