Open to opportunities

Noha Helal

@nohahelal

Detail-oriented content operations and quality assurance professional improving accuracy, compliance, and digital workflows.

United States

Message

What I'm looking for

I’m looking for a role where I can own content quality, verify data accuracy, and support compliance-driven workflows—while partnering cross-functionally to improve processes, handle escalations, and deliver reliable reporting and user-focused outcomes.

I’m a detail-oriented Content Operations and Quality Assurance professional who manages digital content while maintaining accuracy, consistency, and data integrity. I review documents for quality and compliance-driven workflows, and I resolve content issues that impact user experience and system functionality.

In my roles across content management and support operations, I coordinate workflows, perform data entry and content uploads, and organize large volumes of information using CRM and case management tools. I’m also experienced with escalation management, reporting, and process improvement to streamline operations and increase productivity.

I bring bilingual English and Arabic communication skills and a collaborative, service-focused approach. Whether I’m supervising teams or supporting trust & safety and quality standards, I focus on clear execution, verified data, and dependable outcomes for internal and client stakeholders.

Experience

Work history, roles, and key accomplishments

Content Management Associate

Wolters Kluwer

Aug 2025 - Mar 2026 (7 months)

Managed and updated digital content while maintaining accuracy and adherence to company standards. Reviewed legal, financial, and regulatory documents and performed data entry and content uploads with high attention to detail.

Content Management Document Review Quality Control Data Entry Data Integrity Workflow Coordination Process Improvement Reporting

Customer Support & QA Rep

Premiere Response

Jan 2022 - Jul 2025 (3 years 6 months)

Provided support for billing, claims, and technical issue resolution while maintaining service quality and accuracy. Compiled, reviewed, and verified data for internal databases and helped develop quality control processes to support compliance and service excellence.

Customer Support Billing Support Claims Support Issue Resolution Quality Assurance Quality Control Data Verification Performance Monitoring Training and coaching

Assistant Supervisor

Premiere Response

Jan 2022 - Jul 2025 (3 years 6 months)

Supervised daily workflows for a 19-member support team and served as a primary liaison to resolve complex client issues. Oversaw CRM coding processes, handled escalations, and supported social media trend analysis and reporting.

Team Supervision Workflow Coordination Escalation Management Reporting CRM Social Media Collaboration Review Social Media Trends

Owner & Customer Relations Lead

NH Timeless Designers

Jan 2017 - Dec 2021 (4 years 11 months)

Managed day-to-day business operations including customer relations, invoicing, fulfillment, and administrative processes. Maintained website and social media content, company policies, and FAQs while handling customer communications via email and social platforms.

Invoicing Fulfillment Operations Administrative Operations Policy Writing FAQ Management

Bilingual Customer Service Rep

DISH Network

Jan 2013 - Dec 2015 (2 years 11 months)

Provided bilingual English and Arabic technical and billing support across chat, email, and phone channels. Educated customers on product features and service benefits while maintaining accurate and consistent support.

Bilingual Customer Support (English Arabic)Technical Support Billing Support Customer Education