Open to opportunities

fatima florez

@fatimaflorez

Message

I resolve customer inquiries, payments, and digital support cases across chat, WhatsApp, and email.

Peru

Message

What I'm looking for

I'm looking for a flexible, part-time remote customer support role where I can resolve user inquiries through chat, WhatsApp, and email while applying organized case follow-up and security-minded customer data handling.

I'm currently resolving high-volume customer inquiries, complaints, returns, and payment issues at Plaza Vea San Miguel. I use Culqi POS daily, documenting and reporting failures to help keep service running without interruption.

Previously, at an Afterschool Center, I handled 50+ weekly customer inquiries through WhatsApp and messaging channels, coordinated Zoom sessions, and provided live virtual support for students and instructors. I also served 150+ customers and processed digital transactions during Festival Gochiso with APJ.

I'm building on this customer support experience through Cybersecurity studies at UPC, bringing a careful, security-minded approach to customer data. I'm comfortable working independently in a remote environment with live chat, WhatsApp, email, Zoom, AnyDesk, and Microsoft Office tools.

Experience

Work history, roles, and key accomplishments

Current

Cashier

Current

Plaza Vea

Jan 2024 - Present (2 years 7 months)

Resolve a high volume of customer inquiries and complaints in a fast-paced environment, staying calm and solution-oriented under pressure. Operate the Culqi POS payment system daily; identify, document, and report failures to keep service running without interruption.

Culqi POS Payment Processing Customer Service Complaint Resolution Returns Issue Resolution