Fatima Castro

Provided administrative and front desk support, assisting 10+ families daily via in-person and phone interactions. Prepared service documentation and work orders, processed payments using QuickBooks, and supported daily office operations through data entry, filing, and document management.

Prepared and reviewed 10+ auto loan files daily by collecting documentation from customers and dealerships and verifying accuracy against underwriting guidelines. Provided administrative support to the funding department by handling 30+ daily inbound calls, coordinating dealership communications, and managing loan files through scanning, printing, and organization.

Managed 30+ daily outbound calls to verify loan application information, collect customer stipulations, and resolve discrepancies to support underwriting. Prepared and reviewed 10+ auto loan files daily by collecting and verifying documentation, maintaining accurate customer records, and supporting regulatory compliance.

Oversaw daily program operations and managed the program calendar to coordinate client meetings and support program alignment. Conducted intake screenings and case management for Spanish-speaking clients to help facilitate access to resources and emergency assistance.

Engaged with neighborhood associations, community organizations, and City Departments to carry out community events and programming. Conducted background research and assisted in drafting grant applications.

Directed campaign office operations including supply management, visitor support, and phone line oversight. Scheduled candidate meetings and coordinated volunteer efforts, managing a team of 10+ and helping secure 4,000+ confirmed voters.

Activities and societies: Minor: Chicano and Latino Studies.

Bachelor of Arts in Sociology with a minor in Chicano and Latino Studies from California State University, Long Beach (CSULB).