Looking for a job

Fatima Begum

@fatimabegum3

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Digital Media Senior Associate at GOC who managed Google Ads campaigns from setup through optimization.

India

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What I'm looking for

I’m ready to return to work full time and would welcome the chance to bring my paid media and support experience to a team. I’m open to remote or hybrid arrangements.

At GOC, I planned, launched, and managed digital marketing campaigns from setup through optimization. I wrote ad copy, adjusted bids and budgets, and analyzed campaign data to recommend improvements.

At Cognizant, I resolved technical and account issues for Google Ads advertisers, using help desk and CRM tools to track and close cases. After a planned career break for childcare, I’m ready to return to work full time.

Experience

Work history, roles, and key accomplishments

Digital Media Senior Associate

GOC

Aug 2019 - Apr 2024 (4 years 8 months)

Planned, launched, and managed digital marketing campaigns from setup through optimization. Monitored performance, adjusted bids and budgets, and supported customers and account managers.

Senior Technical Support Associate

Cognizant

Sep 2018 - Aug 2019 (11 months)

Resolved technical and account issues for Google Ads advertisers. Used help desk and CRM tools to track, escalate, and close cases, and communicated solutions clearly in writing.

Google Ads Technical Support Help Desk CRM Written Communication

Technical Support Associate

Tech Mahindra BPO

Jun 2017 - Sep 2018 (1 year 3 months)

Provided technical support to Telstra customers and handled queries to resolution. Met service and quality targets while documenting each interaction.

Technical Support Customer Service Documentation