At WNS, I looked after Google Ads accounts for global clients and worked with advertisers to improve campaign results. I optimized campaigns and addressed platform issues so advertisers could keep their campaigns running.
I also explained sales strategies and recommendations clearly to advertisers, while maintaining client relationships. I was recognized several times for customer service, product knowledge, and performance.
At Telus, I handled customer support while maintaining service quality in a target-driven team. At Wipro, I handled international customer interactions and strengthened my customer engagement and conflict resolution skills.
Outside my customer support and advertising work, I make motion graphic ads and short videos for brands. I also help with influencer campaigns, including finding creators and writing captions and campaign briefs.
