Open to opportunities

Simriti Chugh

@simritichugh

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Digital Marketing Specialist focused on Google Ads optimization, analytics, and client success.

India

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What I'm looking for

I seek a role leveraging Google Ads and analytics to improve campaign performance, mentor teams, and drive measurable ROI in a collaborative, growth-focused company.

I am a Digital Marketing Specialist and Subject Matter Expert with over three years' experience managing Google Ads campaigns, troubleshooting complex issues, and driving measurable ROI. I combine hands-on campaign optimization with analytics to support brand awareness and performance goals.

At Cognizant I served as a Subject Matter Expert and escalation point for Google Ads, mentoring junior analysts and improving team performance while supporting brand and engagement initiatives. Prior roles strengthened my client relationship management, voice support, and procurement communication skills across fast-paced environments.

I bring a track record of improving campaign outcomes, training teams to close knowledge gaps, and delivering high customer satisfaction. I seek opportunities where I can apply technical ad-platform expertise and process improvements to boost campaign performance and client success.

Experience

Work history, roles, and key accomplishments

Subject Matter Expert

Cognizant Technology Solutions India Pvt. Ltd.

Nov 2023 - Aug 2025 (1 year 9 months)

Acted as a key escalation point for complex Google Ads troubleshooting and campaign optimization, mentored junior analysts, and supported brand awareness initiatives by analyzing campaign reach and engagement metrics.

Google Ads Campaign Optimization Troubleshooting Mentoring Google Analytics Brand Awareness client support Performance Analysis

Senior Process Executive

Cognizant Technology Solutions India Pvt. Ltd.

Jan 2023 - Nov 2023 (10 months)

Resolved advertiser queries on Google Ads billing, payments, and invoices across calls, chats, and emails, and improved ad campaign results through proactive troubleshooting and guidance.

Google Ads Billing Support Client Communication Troubleshooting Email Support Chat Support Customer Satisfaction

Senior Advisor – II

Concentrix Daksh Services India Pvt. Ltd.

Sep 2021 - May 2022 (8 months)

Supported US-based clients with order management, finance, and design-related queries, consistently achieving 85%+ customer satisfaction and mentoring new team members to improve onboarding and performance.

Order Management client support Mentoring Customer Satisfaction Onboarding Communication

Assistant Officer

Arb Bearings Pvt. Ltd.

Jun 2019 - Sep 2021 (2 years 3 months)

Handled supplier communication with Chinese mediators, oversaw procurement processes, audits, and order placements, and ensured compliance and accuracy in supply chain operations.