Sai Suman User
@saisumanuser
Results-oriented Digital Marketing Specialist with hands-on experience managing Google Ads campaigns across Search, Performance Max, Display, and Rema
What I'm looking for
I am a Digital Marketing Professional with experience in Google Ads, Workforce Management (WFM), Real-Time Analysis (RTA), IT Operations, and Technical Support. Over the course of my career, I have developed strong analytical, problem-solving, and data-driven decision-making skills, which have helped me optimize campaign performance and improve operational efficiency.
My expertise includes managing and optimizing Google Ads campaigns across Search, Performance Max, Display, and YouTube. I am experienced in keyword research, campaign structuring, bid strategy optimization, audience targeting, conversion tracking, performance analysis, and lead generation. I regularly use tools such as Google Ads, Google Analytics, Google Tag Manager, Excel, and Google Sheets to monitor campaign performance and generate actionable insights.
In my WFM and RTA roles, I was responsible for real-time monitoring, KPI reporting, workforce analytics, SLA management, and operational reporting. This experience strengthened my ability to work with large datasets, identify trends, create dashboards, and provide recommendations based on performance metrics.
My IT and Technical Support background further enhanced my troubleshooting, stakeholder management, and customer-centric problem-solving abilities. I have consistently worked in fast-paced environments where accuracy, attention to detail, and continuous improvement were critical to success.
Some of my key strengths include campaign optimization, performance marketing, data analysis, reporting, Excel-based analytics, process improvement, and cross-functional collaboration. I enjoy solving complex business challenges through data and digital marketing strategies that drive measurable results.
Beyond my professional career, I am passionate about filmmaking, content creation, digital innovation, and emerging AI technologies. I actively keep myself updated with the latest trends in digital advertising, automation, analytics, and performance marketing. My long-term goal is to grow into a senior performance marketing and digital strategy role where I can combine creativity, technology, and analytics to deliver exceptional business outcomes.
Experience
Work history, roles, and key accomplishments
Accounts Manager
TDCX Digilab India Pvt Ltd
Mar 2025 - Dec 2025 (9 months)
Developed tailored Google Ads strategies based on goals and competitive analysis, and managed Search, Display, Shopping, Video, and Performance Max campaigns. Monitored key performance metrics and coordinated with design/development teams to optimize landing pages and address client feedback.
Technical Lead
HCL Technologies Pvt Ltd
May 2021 - Oct 2023 (2 years 5 months)
Provided Tier 2 support for US and international clients for Bing Ads tracking issues, handling escalations and delivering resolutions within SLA timelines. Partnered with global support teams, PMs, and developers, maintaining quality dashboards and proactive client updates via email and voice support.
Google Ads Specialist
Cognizant Technologies & Google Operations Center
Aug 2018 - May 2021 (2 years 9 months)
Managed international accounts for US clients through voice and email support, assisting with campaign optimization, billing queries, and performance reporting. Trained clients to use dashboards and campaign tools, and delivered insights to improve campaign ROI and client satisfaction across time zones.
Education
Degrees, certifications, and relevant coursework
Bachelor of Engineering in Electronics and Communication Engineering
Bachelor of Engineering, Electronics and Communication Engineering (ECE)
Completed a Bachelor of Engineering in Electronics and Communication Engineering (ECE).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Portfolio
app.notion.com/p/Chenna-Sai-Suman-Performance-Marketing-Portfolio-e45192d93d65434e9dfa769254e3f81cSocial media
Job categories
Skills
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