Open to opportunities

Fatima Ahmed

@fatimaahmed7

Message

I resolve customer inquiries and manage client communication across remote support channels.

Kenya

Message

What I'm looking for

I'm looking for a fully remote, customer-facing role where I can manage inquiries across phone, chat, and video, resolve issues through to completion, and support customers during U.S. business hours.

I've managed client communication from inquiry through delivery as a freelance video editor on Fiverr, clarifying requirements, resolving revision requests, and keeping multiple projects on schedule.

At Crystal Technologies Limited, I collaborated on troubleshooting HTML layout issues, testing functionality, tracking bugs, and documenting updates for timely resolution.

I'm HubSpot Service Hub and Sales Hub certified, fluent in English, Swahili, and Somali, and comfortable supporting customers by phone, chat, and video during U.S. business hours.

Experience

Work history, roles, and key accomplishments

Freelance Video Editor

Fiverr

Jan 2026 - Apr 2026 (3 months)

Communicated directly with clients to understand project needs, clarify requirements, and manage expectations from inquiry through delivery. Managed multiple concurrent client projects and deadlines while maintaining consistent, professional communication.

Client Communication Project Management Remote Work