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Fathiat Shotile

@fathiatshotile

Customer Service Representative at VIMO helping health insurance customers regain account access and complete applications.

Nigeria

Message

At VIMO, I help customers access their health insurance marketplace accounts, resolve login difficulties, and regain access when MFA issues arise.

I guide customers through health insurance applications and help them locate Form 1095-A tax documents. I also connect customers with insurance agents for plan assistance and platform-related support.

I document interactions, actions, and resolutions in NICE CRM, writing case updates that help other representatives continue supporting customers. I handle enquiries by phone and live chat.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

VIMO

Sep 2025 - Present (1 year 2 months)

Assist customers with health insurance marketplace account access, troubleshoot MFA issues, and guide application submissions. Document interactions in NICE CRM and handle enquiries via phone and live chat.

Live Chat Phone Support Knowledge Of CRM Tools Nice Case Documentation MFA Troubleshooting Health Insurance Application Assistance Account Management Written And Verbal Communication problem resolution

Sales Representative

Lawrex Pharmacy

Jan 2025 - Jan 2026 (1 year)

Assisted customers with product enquiries and purchasing decisions, communicated product information, and supported sales activities to maintain positive customer relationships.

Customer Service Sales Support Communication Skills Customer Relationship Management

Remote Personal Assistant to the CEO

CHI Agency

Jan 2022 - Jan 2023 (1 year)

Coordinated flight reservations, hotel bookings, and ground transportation. Provided remote administrative support and followed up with clients regarding travel arrangements.

Travel Coordination Administrative Support Client Follow up Remote Work