At Kubix Management Consultancy, I provided administrative, advisory, and customer support throughout clients’ application lifecycles. I processed and maintained student documents, applications, and compliance-related records.
I used Microsoft Excel to log calls, record user interactions, schedule follow-ups, and track application pipelines through to closure. I also managed high-volume phone calls and email enquiries.
At Trenity Immigration Consultancy LLC, I guided prospective clients through course selection and admission requirements, and handled outbound calls and follow-ups. I maintained client tracking spreadsheets to monitor progress.
At Shabbar Trading LLC, I responded to customer enquiries by phone, email, and live chat, resolving complaints and handling order updates and account follow-ups. I also maintained database logs for payment recovery and customer issues, and supported day-to-day office administration.
