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Malik Ishfaq

@malikishfaq

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Customer solutions manager driving customer success and operational efficiency.

Pakistan

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What I'm looking for

I seek a role where I can lead customer success initiatives, improve processes, mentor teams, and drive measurable customer engagement and operational efficiency in a collaborative environment.

I am a results-oriented Customer Solutions Manager with extensive experience in customer success, team leadership, and client relationship management. I specialize in optimizing customer experience, process improvement, and conflict resolution to drive business growth and client satisfaction.

My background includes roles across medical billing, lien negotiation, and BPO services, where I led teams and managed complex client interactions. I am skilled in data analysis, problem-solving, and strategic decision-making, consistently improving operational efficiency.

I have progressed from Customer Service Specialist and Medical Billing Executive to Team Leader (Customer Success) and currently serve as Customer Solutions Manager, demonstrating leadership and sustained impact. My work emphasizes measurable improvements in customer engagement and service delivery.

I bring strong communication, time-management, adaptability, and analytical thinking to every role and am eager to leverage my expertise in a dynamic organization to enhance operational processes and customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Solutions Manager

Current

Wellness Living

Feb 2024 - Present (2 years)

Manage customer solutions and drive process improvements to enhance client satisfaction and operational efficiency; leverage data analysis and conflict resolution to reduce escalations and improve retention.

& Customer Success Process Improvement Client Relationship Management Data Analysis Conflict Resolution Team Leadership Microsoft Excel

Team Leader (Customer Success)

Wellness Living

Aug 2020 - Feb 2024 (3 years 6 months)

Led customer success team, coordinated case resolution and coaching, and improved service delivery between Aug 2020 and Feb 2024 to increase customer satisfaction and team performance.

Team Leadership & Customer Success Coaching Performance Management Client Communication Microsoft Office

Senior Lien Negotiation Officer

Protege Global

Apr 2015 - Mar 2016 (11 months)

Negotiated lien settlements and managed complex medical billing negotiations from Apr 2015 to Mar 2016, achieving favorable recovery outcomes and reducing claim resolution time.

Lien Resolution Medical Billing Claims Management Negotiation Data Analysis Problem Solving

Medical Billing Executive

MTBC

Apr 2013 - Nov 2014 (1 year 7 months)

Executed medical billing tasks and supported revenue cycle operations from Apr 2013 to Nov 2014, improving billing accuracy and claim submission efficiency.

Medical Billing Revenue Cycle Management Data Entry & Compliance Microsoft Office Analytical Thinking

Customer Service Specialist

Telex BPO

Jan 2011 - Mar 2013 (2 years 2 months)

Handled UK injury claims customer service from Jan 2011 to Mar 2013, resolving client inquiries and supporting claims processing to maintain service quality.

Customer Service Customer Support Communication Problem Solving Time Management Microsoft Word