Open to opportunities

Olaide Bello

@olaidebello

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Technical Support Specialist with a strong background in customer service.

Nigeria

Message

What I'm looking for

I seek a role that values client satisfaction and offers growth opportunities.

I am a dedicated Technical Support Specialist with a passion for providing exceptional client service and technical assistance. Currently, I work at Idea Konsult, where I leverage my skills to troubleshoot and resolve software-related issues, ensuring high levels of client satisfaction. My experience includes developing technical documentation and knowledge base articles that empower both clients and internal teams to address common challenges independently.

Prior to my current role, I served as a Customer Support Officer at Dana Pharmaceuticals, where I supported healthcare professionals and patients with comprehensive product knowledge. My ability to communicate effectively and manage inquiries has been instrumental in delivering seamless service. Additionally, my volunteer work in health education and outreach has further honed my skills in community engagement and patient care.

Experience

Work history, roles, and key accomplishments

Current

Volunteer

Current

Medical Health Services

Jan 2021 - Present (4 years 5 months)

Participated in health education and outreach activities to promote wellness. Assisted healthcare professionals in providing patient care, including taking vital signs and recording medical histories.

Patient Care Community Outreach Vital Signs Teamwork

Current

Technical Support Specialist

Current

Idea Konsult

Dec 2023 - Present (1 year 6 months)

Provided technical support and assistance to clients utilizing software solutions, including implementation, configuration, troubleshooting, and ongoing maintenance. Acted as the primary point of contact for client inquiries, delivering timely resolutions to technical challenges and ensuring high client satisfaction.

Technical Support Troubleshooting Documentation Software Implementation

Current

Operations Lead

Current

Real Life Outreach

Jun 2017 - Present (8 years)

Developed and implemented operational strategies to support the outreach program's mission of providing educational services to underprivileged children. Collaborated with community partners to expand outreach efforts.

Operations Management Strategic Planning Community Engagement Program Development Collaboration

Customer Support Officer

Dana Pharmaceuticals

Jan 2020 - Oct 2023 (3 years 9 months)

Provided frontline support to healthcare professionals, pharmacies, and patients regarding pharmaceutical products. Demonstrated in-depth knowledge of products to provide comprehensive support and assisted with product ordering and inventory management.

Customer Support Inventory Management Communication Problem Solving

Customer Service Rep

CEFAB Fashion Institute

Sep 2019 - Jan 2020 (4 months)

Managed administrative tasks, including answering phones and scheduling appointments. Assisted with event planning and maintained confidentiality in handling sensitive information.

Customer Service Administrative Support Event Planning Communication Confidentiality

Education

Degrees, certifications, and relevant coursework

University of Ilorin

Bachelor of Science, Microbiology

2014 - 2018

Completed a Bachelor of Science in Microbiology, focusing on the study of microorganisms, their impact on human health, and their applications in various fields such as medicine and environmental science.