Farukul Fahima

My name is Ferdaus Akter Fahima, and I am a dedicated customer service representative based in Dhaka, Bangladesh. With a background in Applied Mathematics and a strong academic record, I have honed my skills in communication, adaptability, and problem-solving. I am passionate about providing exceptional customer support and ensuring that clients feel valued and understood.

Throughout my career, I have achieved significant milestones, such as converting 20% of cold calls into booked inspections at Astra Virtu and maintaining a call-to-appointment conversion rate of 30%. My experience as a Junior Executive at MAHAVIN bd Ltd. allowed me to excel as a new hire, where I quickly adapted to the role and exceeded performance targets. I also implemented a streamlined reporting system that reduced manual work by 30%, showcasing my ability to contribute to team efficiency.

I am eager to bring my empathetic approach and strong communication skills to a customer service role where I can help solve problems and build lasting relationships. I thrive in supportive environments that encourage growth and learning, and I look forward to contributing my skills to a dynamic team.