Farukul FahimaFF
Open to opportunities

Farukul Fahima

@farukulfahima

Customer service representative with strong communication and problem-solving skills.

Bangladesh

What I'm looking for

I am looking for a role in a supportive environment where I can grow, solve problems, and build strong relationships with customers.

My name is Ferdaus Akter Fahima, and I am a dedicated customer service representative based in Dhaka, Bangladesh. With a background in Applied Mathematics and a strong academic record, I have honed my skills in communication, adaptability, and problem-solving. I am passionate about providing exceptional customer support and ensuring that clients feel valued and understood.

Throughout my career, I have achieved significant milestones, such as converting 20% of cold calls into booked inspections at Astra Virtu and maintaining a call-to-appointment conversion rate of 30%. My experience as a Junior Executive at MAHAVIN bd Ltd. allowed me to excel as a new hire, where I quickly adapted to the role and exceeded performance targets. I also implemented a streamlined reporting system that reduced manual work by 30%, showcasing my ability to contribute to team efficiency.

I am eager to bring my empathetic approach and strong communication skills to a customer service role where I can help solve problems and build lasting relationships. I thrive in supportive environments that encourage growth and learning, and I look forward to contributing my skills to a dynamic team.

Experience

Work history, roles, and key accomplishments

WB

Customer Support Representative

Women in Bangladesh

Dec 2019 - Present (5 years 6 months)

Received direct praise from a key client for outstanding support, leading to a stronger business relationship. Earned a bonus for surpassing upsell targets, contributing to a 20% revenue increase.

Education

Degrees, certifications, and relevant coursework

NU

Noakhali Government College and University

BSc., Applied Mathematics

Currently pursuing a Bachelor of Science in Applied Mathematics. Result is pending.

BC

Barishal Government Women's College

HSC/A Level, Science

Grade: 5.00 out of 5.00

Completed Higher Secondary Certificate (HSC) in Science with a perfect GPA of 5.00 out of 5.00.

PS

Protapgonj High School

SSC, Science

Grade: 5.00 out of 5.00

Completed Secondary School Certificate (SSC) in Science with a perfect GPA of 5.00 out of 5.00.

Tech stack

Software and tools used professionally

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Farukul Fahima - Cold Calling Specialist - Astra Virtu | Himalayas