Farida Desokey

As a Spanish customer service representative, I responded to customer inquiries via phone and email, resolving over 100 inquiries daily. I achieved a 95% customer satisfaction rating by providing comprehensive assistance on various topics, including doctors and insurance.

Managed front desk operations, greeted visitors, and resolved customer issues efficiently. Handled a multi-line phone system and ensured a welcoming environment while maintaining sensitive data confidentiality.

Oversaw daily operations of the café, managed budgets, and evaluated suppliers. Enhanced operational efficiency and attracted new customers through effective networking and marketing strategies.

Designed and led Zumba classes, creating unique choreography to motivate participants. Maintained a clean and distraction-free environment to enhance the fitness experience.

Scheduled patient appointments and managed multi-line phone systems. Provided administrative support and ensured a well-organized waiting area for patients.

Developed and managed databases for archaeological findings, utilizing specialized techniques for the preservation and analysis of cultural relics.

Completed a Master's degree in Coptic arts, focusing on the historical and cultural significance of Coptic heritage and its artistic expressions.

Earned a Bachelor of Arts in Greek and Roman archaeology, studying ancient civilizations, their cultures, and archaeological methods.