Fareeha Tahawer
@fareehatahawer
Detail-oriented customer service professional with strong leadership skills.
What I'm looking for
I'm a dedicated professional with a Bachelor's in Business Administration from Johnson & Wales University, where I maintained a 3.7 GPA and earned a spot on the Dean’s List. My experience spans various roles in customer service, where I have honed my skills in communication, problem-solving, and management. I thrive in fast-paced environments and am committed to delivering exceptional service.
Throughout my career, I have worked with organizations like NAN McKay and Amica Mutual Insurance, where I effectively managed claim files and resolved customer issues promptly. My internship experiences with Comcast-Spectacor Charities and the Pond Hockey Classic allowed me to develop my event management and marketing skills, leading to successful fundraising initiatives and social media campaigns. I am passionate about leveraging my diverse skill set to contribute positively to any team.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
NAN McKay
Aug 2021 - Sep 2021 (1 month)
Documented claim file activities in an accurate and timely manner. Dispatched resources to clients and resolved outstanding issues efficiently.
Cashier
C.F Mini Mart
May 2014 - Aug 2017 (3 years 3 months)
Managed transactions with customers and ensured store cleanliness before closing. Efficiently stocked products to maintain inventory levels.
Customer Service Agent
Amica Mutual Insurance
Mar 2016 - Aug 2016 (5 months)
Documented claim file activities and dispatched resources to customers. Resolved claim issues quickly, followed up on outstanding items, and contacted outside agents for claim investigations.
Help Desk
Community College of Rhode Island
May 2014 - Aug 2015 (1 year 3 months)
Monitored and responded quickly to incoming requests and issues. Maintained inventory of gym equipment, scheduled events, and supervised sports activities.
Station Manager
Restore Hockey
May 2014 - Aug 2015 (1 year 3 months)
Promoted a non-profit company by advertising its mission and goals to spectators. Successfully sold 1,100 Restore Hockey bracelets, collecting over $5,000 for the organization.
Development Intern
Comcast-Spectacor Charities
Jun 2012 - Aug 2012 (2 months)
Performed all administrative duties, including attending meetings, answering telephones, and filing paperwork. Produced the inaugural Flyers Alumni Golf Invitational, which successfully raised $145,000.
Marketing/Event Management Intern
Pond Hockey Classic
Sep 2011 - May 2012 (8 months)
Coordinated and executed social media campaigns for both tournaments. Collaborated with internship teams, managed volunteers, and maintained playing surfaces during tournament weekends.
Officiating and Staff Manager
Wiffle Madness
Jan 2011 - May 2011 (4 months)
Planned and implemented an inaugural wiffleball tournament, resulting in a $1,000 donation to a non-profit. Created tournament rules, developed a bracket system, and recruited and trained staff members.
Education
Degrees, certifications, and relevant coursework
Johnson & Wales University
Bachelor's in Business Administration, Business Administration
Grade: 3.7 GPA
Achieved a cumulative GPA of 3.7 and was consistently recognized on the Dean’s List from Winter 2016 to Fall 2020. Focused on core business principles and administrative practices.
Community College of Rhode Island
Associate's Degree, General Studies
Activities and societies: Help Desk, Supervised sports events
Provided help desk support, monitoring and responding to incoming requests and issues. Managed inventory of gym equipment and supervised sports events.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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