Fareeha TahawerFT
Open to opportunities

Fareeha Tahawer

@fareehatahawer

Detail-oriented customer service professional with strong leadership skills.

Zimbabwe

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I'm a dedicated professional with a Bachelor's in Business Administration from Johnson & Wales University, where I maintained a 3.7 GPA and earned a spot on the Dean’s List. My experience spans various roles in customer service, where I have honed my skills in communication, problem-solving, and management. I thrive in fast-paced environments and am committed to delivering exceptional service.

Throughout my career, I have worked with organizations like NAN McKay and Amica Mutual Insurance, where I effectively managed claim files and resolved customer issues promptly. My internship experiences with Comcast-Spectacor Charities and the Pond Hockey Classic allowed me to develop my event management and marketing skills, leading to successful fundraising initiatives and social media campaigns. I am passionate about leveraging my diverse skill set to contribute positively to any team.

Experience

Work history, roles, and key accomplishments

CM

Cashier

C.F Mini Mart

May 2014 - Aug 2017 (3 years 3 months)

Managed transactions with customers and ensured store cleanliness before closing. Efficiently stocked products to maintain inventory levels.

AI

Customer Service Agent

Amica Mutual Insurance

Mar 2016 - Aug 2016 (5 months)

Documented claim file activities and dispatched resources to customers. Resolved claim issues quickly, followed up on outstanding items, and contacted outside agents for claim investigations.

RH

Station Manager

Restore Hockey

May 2014 - Aug 2015 (1 year 3 months)

Promoted a non-profit company by advertising its mission and goals to spectators. Successfully sold 1,100 Restore Hockey bracelets, collecting over $5,000 for the organization.

PC

Marketing/Event Management Intern

Pond Hockey Classic

Sep 2011 - May 2012 (8 months)

Coordinated and executed social media campaigns for both tournaments. Collaborated with internship teams, managed volunteers, and maintained playing surfaces during tournament weekends.

WM

Officiating and Staff Manager

Wiffle Madness

Jan 2011 - May 2011 (4 months)

Planned and implemented an inaugural wiffleball tournament, resulting in a $1,000 donation to a non-profit. Created tournament rules, developed a bracket system, and recruited and trained staff members.

Education

Degrees, certifications, and relevant coursework

Johnson & Wales University logoJU

Johnson & Wales University

Bachelor's in Business Administration, Business Administration

Grade: 3.7 GPA

Achieved a cumulative GPA of 3.7 and was consistently recognized on the Dean’s List from Winter 2016 to Fall 2020. Focused on core business principles and administrative practices.

Community College of Rhode Island logoCI

Community College of Rhode Island

Associate's Degree, General Studies

Activities and societies: Help Desk, Supervised sports events

Provided help desk support, monitoring and responding to incoming requests and issues. Managed inventory of gym equipment and supervised sports events.

Tech stack

Software and tools used professionally

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Fareeha Tahawer - Customer Service Agent - NAN McKay | Himalayas