Open to opportunities

Nadeen Abou El-Enein

@nadeenabouel-enein

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Client Relations Executive with expertise in marketing and team leadership.

Egypt

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What I'm looking for

I am looking for a dynamic role that fosters growth, collaboration, and innovation.

As a dedicated Client Relations Executive at Forbes Middle East, I excel in building and maintaining strong client relationships while ensuring seamless service delivery. My role involves analyzing client data to enhance satisfaction and retention, and I actively pursue opportunities to upsell and cross-sell products and services. My experience in drafting engaging content for social media and magazine advertorials showcases my ability to communicate effectively and represent the company at various industry events.

In addition to my current role, I lead a team of member support specialists at Chess.com, where I focus on delivering exceptional customer service and improving team performance through coaching and training. My background in market research, gained through my graduate program at Kantar, has equipped me with the skills to design surveys, analyze data, and provide actionable insights to clients. I am passionate about continuous improvement and thrive in collaborative environments.

Experience

Work history, roles, and key accomplishments

Current

Member Support Team Leader

Current

Chess.com

Jul 2023 - Present (2 years 2 months)

Lead a team of member support specialists, ensuring prompt and effective resolution of member inquiries and technical issues. Provide guidance, coaching, and training to the team to maintain high service standards and accuracy in responses.

Team Leadership Customer Support Performance Monitoring Process Improvement Cross Functional Collaboration

Current

Client Relations Executive

Current

Forbes Middle East

Dec 2021 - Present (3 years 9 months)

Serve as the primary point of contact for clients, maintaining strong, sustainable relationships. Collaborate with internal teams to ensure seamless service delivery and analyze client data to enhance satisfaction and retention.

Client Relations Data Analysis Upselling Cross Selling

Member Support Specialist

Chess.com

Mar 2023 - Jun 2024 (1 year 3 months)

Addressed member inquiries, concerns, and technical issues promptly and accurately via various communication channels. Provided exceptional customer service to ensure a positive member experience and resolve issues effectively.

Customer Service Technical Support Communication

Market Research Graduate Program

Kantar

Mar 2023 - Sep 2023 (6 months)

Designed surveys, utilized tools like SPSS for data analysis, and derived actionable insights. Prepared concise reports summarizing research findings and engaged with clients to provide project updates and gather feedback.

Market Research Survey Design SPSS Data Analysis Report Writing Client Engagement Project Management

Product Development Officer

Banque Du Caire

Apr 2022 - Dec 2022 (8 months)

Contributed to the creation of new products and the enhancement and development of current ones. Researched, analyzed, and reported the performance of the bank's assets products as well as other entities in the market.

Product Development Market Research Data Analysis Asset Management Problem Solving

Graduate Program Trainee

Forbes Middle East

Sep 2021 - Dec 2021 (3 months)

Determined and drafted questions for Forbes' advertorials through research and analysis of clients' profiles. Researched and gathered data to build upon Forbes' database of clients/potential clients.

Research Data Collection

Market Research Intern

Garment IO

Aug 2021 - Nov 2021 (3 months)

Conducted market research on 10 potential countries, resulting in identifying 3 viable expansion opportunities for Garment IO. Researched laws, business regulations, and company establishment guidelines in target countries.

Market Research Business Development Legal Research Data Analysis

Social Media Marketing Intern

World Academy

Jun 2020 - Sep 2020 (3 months)

Managed and developed content creation for the company's digital accounts. Capitalized on paid advertisements using Facebook Ads Manager to boost sales and monitored social media channels for trending ideas.

Social Media Marketing Content Creation Facebook Ads Manager Digital Advertising Trend Analysis

Education

Degrees, certifications, and relevant coursework

Nile University

Bachelor of Business Administration, Integrated Marketing Communications

2017 - 2021

Grade: 4.0 GPA, First-Class Honours

Activities and societies: President's Honor award 2020-2021 for outstanding academic achievement (4.0 GPA) and graduating with a First-Class Honours Degree. Certificate of achievement from EG Bank for conducting the best Marketing Research project. Certificate of award in recognition of winning 1st place in the 9th Undergraduate Research Forum in Nile University (E-business course). Certificate of award for Best Delegation in Model United Nation (MUN).

Completed a Bachelor of Business Administration with a focus on Integrated Marketing Communications. Achieved a 4.0 GPA and graduated with First-Class Honours.