DO
Open to opportunities

Daniel de Oliveira

@danieldeoliveira

Sales Operations Coordinator with expertise in business analysis and customer satisfaction.

United States

What I'm looking for

I am looking for a role that fosters collaboration, encourages growth, and values customer satisfaction.

I am a dedicated Sales Operations Coordinator with a strong background in business administration and a passion for optimizing processes to enhance customer satisfaction. Currently, I work at Samsung Neurologica Corp., where I expedite purchase order reviews and ensure accuracy in sales operations. My role involves engaging with customers to resolve accounts receivable issues, which has significantly improved cash flow and customer relations.

With a Master of Business Administration from Boston University and a Bachelor of Science in Business Administration from Salem State University, I have developed a solid foundation in business principles. My technical skills include proficiency in Microsoft Dynamics GP, Excel, and CRM systems, which I leverage to create insightful reports that aid in decision-making. I thrive in collaborative environments, working closely with various departments to align sales forecasts with production capabilities.

Experience

Work history, roles, and key accomplishments

SC
Current

Sales Operation Coordinator

Samsung Neurologica Corp.

May 2022 - Present (3 years 1 month)

As a Sales Operation Coordinator, I expedite purchase order reviews, ensuring prompt communication and accuracy in details. I resolve aged accounts receivable issues, enhancing cash flow and customer satisfaction. My role involves developing insightful reports using Excel and CRM systems, contributing to informed decision-making and aligning sales forecasts with production capabilities.

GL

Operational Support Specialist

Global Partners LP

Feb 2019 - Apr 2022 (3 years 2 months)

In my role as an Operational Support Specialist, I supervised carrier insurance compliance and conducted bi-monthly reconciliations of customer transactions. I streamlined customer onboarding processes and implemented strategies to optimize inventory allocation, ensuring accuracy and preventing loading issues.

Education

Degrees, certifications, and relevant coursework

Boston University logoBU

Boston University

Master of Business Administration, Business Administration

2022 - 2025

Salem State University logoSU

Salem State University

Bachelor of Science, Business Administration

2014 - 2018

Tech stack

Software and tools used professionally

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