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@danieldeoliveira
Sales Operations Coordinator with expertise in business analysis and customer satisfaction.
I am a dedicated Sales Operations Coordinator with a strong background in business administration and a passion for optimizing processes to enhance customer satisfaction. Currently, I work at Samsung Neurologica Corp., where I expedite purchase order reviews and ensure accuracy in sales operations. My role involves engaging with customers to resolve accounts receivable issues, which has significantly improved cash flow and customer relations.
With a Master of Business Administration from Boston University and a Bachelor of Science in Business Administration from Salem State University, I have developed a solid foundation in business principles. My technical skills include proficiency in Microsoft Dynamics GP, Excel, and CRM systems, which I leverage to create insightful reports that aid in decision-making. I thrive in collaborative environments, working closely with various departments to align sales forecasts with production capabilities.
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Work history, roles, and key accomplishments
Samsung Neurologica Corp.
May 2022 - Present (3 years 6 months)
As a Sales Operation Coordinator, I expedite purchase order reviews, ensuring prompt communication and accuracy in details. I resolve aged accounts receivable issues, enhancing cash flow and customer satisfaction. My role involves developing insightful reports using Excel and CRM systems, contributing to informed decision-making and aligning sales forecasts with production capabilities.
Global Partners LP
Feb 2019 - Apr 2022 (3 years 2 months)
In my role as an Operational Support Specialist, I supervised carrier insurance compliance and conducted bi-monthly reconciliations of customer transactions. I streamlined customer onboarding processes and implemented strategies to optimize inventory allocation, ensuring accuracy and preventing loading issues.
Degrees, certifications, and relevant coursework
Master of Business Administration, Business Administration
2022 - 2025
Bachelor of Science, Business Administration
2014 - 2018
Software and tools used professionally
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