Open to opportunities

Delaney Johnson

@delaneyjohnson1

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Results-driven sales operations analyst with expertise in customer service.

United States

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What I'm looking for

I seek a dynamic role that fosters growth and values collaboration.

I am a dedicated professional with a strong background in sales operations and customer service. Currently, I serve as an Order Management Specialist at Key Accounts, where I process and manage customer orders, ensuring accuracy and timely delivery. My role involves addressing customer inquiries and collaborating with internal teams to enhance the overall customer experience.

Previously, I worked as a Senior Sales Operations Analyst at Dell Technologies, acting as the primary liaison between Dell and Microsoft. I streamlined sales processes and provided operational support for multiple business lines. My experience also includes roles at Postmates, where I analyzed performance metrics and developed strategies to drive revenue growth for partner restaurants.

Experience

Work history, roles, and key accomplishments

Current

Order Management Specialist

Current

Key Accounts

Jan 2025 - Present (5 months)

Process and manage customer orders through various channels, ensuring accuracy and timely delivery. Address customer inquiries and collaborate with internal teams to resolve order issues and enhance the overall customer experience.

Customer Service Order Management Problem Solving Cross Functional Collaboration

Senior Sales Operations Analyst

Dell Technologies

Jan 2022 - Sep 2023 (1 year 8 months)

Served as the primary liaison between Dell and Microsoft, providing operational support to the software sales organization. Streamlined the sales process and handled order escalation and SKU management.

Sales Operations Order Management Problem Solving Cross Functional Collaboration

Account Executive

Postmates

Jun 2020 - Jun 2021 (1 year)

Analyzed key performance metrics for partner restaurants and developed strategies to drive revenue growth. Conducted training sessions to familiarize restaurant staff with the Postmates interface.

Data Analysis Sales Strategy Training Customer Relationship Management Problem Solving

Associate Account Executive

Postmates

Jul 2019 - Jul 2020 (1 year)

Built and maintained relationships with local restaurants, serving as the primary contact for partnerships. Educated restaurant partners on Postmates features and tools.

Customer Relationship Management Sales Partnership Development Communication Problem Solving

Client Services Coordinator

Safe Step Walk-In Tub

Jul 2019 - Jul 2019 (0 months)

Managed inbound customer inquiries to set appointments for Sales Representatives, ensuring efficient scheduling and optimized routes.

Customer Service Scheduling CRM Software Data Entry

Inside Sales Representative

Dell Technologies

Jul 2017 - Mar 2019 (1 year 8 months)

Cultivated relationships with small businesses and drove solution sales by presenting customized technology solutions. Collaborated with internal teams to resolve customer issues.

Sales Customer Relationship Management Problem Solving Communication