Farah Belhadj
@farahbelhadj
Bilingual Account Manager delivering accurate order management and responsive customer support.
ZimbabweWhat I'm looking for
I’m a bilingual French-English account and customer support professional with 10+ years of experience in client relations, order management, issue resolution, and cross-functional coordination. I’m known for managing accounts, processing orders accurately, and delivering responsive service in fast-paced environments.
In customer service and order roles, I’ve supported clients from entry through delivery, providing phone, email, and fax support for order tracking, updates, and issue resolution. I’ve also coordinated with internal teams like logistics, accounting, and warehouse to resolve inquiries and maintain accurate records using tools such as SAGE, EDI, CRM/ERP systems, and AS400.
I lead with professionalism, accuracy, and customer satisfaction—handling conflict resolution and escalation when needed. I also bring coaching and quality assurance experience, along with French-English translation and service-driven communication.
Experience
Work history, roles, and key accomplishments
Customer Service Order Coordinator
Polar Pak Inc.
Processed orders and returns using EDI and coordinated with logistics, warehouse, and accounting teams to support order accuracy and customer satisfaction.
Pharmacy Technician
CVS Pharmacy
Assisted customers and healthcare professionals with prescription processing and service questions in a high-volume environment.
Internal Communications Officer
Supported French-language disclosures and managed compliance-related customer communications in a bilingual environment.
Account Manager - Customer Success
Health Smart Financial Services
Managed customer accounts from onboarding through ongoing support, resolving service inquiries and maintaining responsive client relationships.
Bilingual Service Officer
Handled inbound bilingual calls and supported service coaching.
Customer Service Supervisor
Coached new staff and resolved high-level bilingual customer complaints while ensuring service delivery.
Customer Service Order Specialist
Matco MPI
Managed customer orders from entry through delivery using SAGE and provided phone, email, and fax support for tracking updates and issue resolution.
Childcare Assistant
French Immersion School École Claire Fontaine
Assisted the teacher with classroom activities and daily student support, including supervising children to ensure their safety throughout the day.
Customer Service Supervisor
Phone Group
Trained new hires on service standards and call handling, monitored KPIs and service quality, and resolved escalated customer concerns.
Education
Degrees, certifications, and relevant coursework
Centennial College
Diploma, International Sales Management
Completed an International Sales Management diploma program at Centennial College.
Centennial College
Diploma, Workplace Translation (French-English)
Completed a Workplace Translation (French-English) diploma program at Centennial College.
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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