At Education Perfect, I managed approximately 15 customer accounts across 75 to 100 schools, leading personalized onboarding, training, and adoption support for educators, administrators, and IT stakeholders. I used HubSpot CRM to monitor engagement, proactively support under-engaged customers, and translate needs into customized solutions, tutorials, quotes, and pricing proposals.
I've also spent more than a decade in education and learning development, coaching individuals, analyzing performance data, facilitating professional learning, and improving processes. As an owner/organizer, I managed the full client experience from consultation and quoting through delivery and follow-up, building repeat and referral business through responsive, personalized service.
