Angela Morrison -Odogun

I am a dedicated and empathetic customer service professional with over four years of hands-on experience resolving client concerns, improving service delivery, and fostering positive brand experiences. In my current role as Customer Service Lead / General Manager at Oyato Shopping Group, I handled high volumes of inquiries, collaborated with product and logistics teams for timely resolutions, maintained HubSpot CRM records, and trained front-line staff to elevate service quality.

My background also includes teaching and administrative roles where I communicated regularly with stakeholders, managed operations, and maintained responsive front-desk services. I bring strong communication, conflict management, time management, and active listening skills, and I seek opportunities where I can continue to improve customer outcomes and lead teams to deliver consistent, empathetic service.