At Neuroscience & Spine Associates (NASA), I support 50+ users across 12 locations in a HIPAA-regulated practice, resolving 15–30 tickets a day in Spiceworks Help Desk.
I provide hands-on support to physicians and clinical staff, troubleshooting Windows, Citrix Workspace, and Allscripts EHR issues remotely or at the desk to keep workstations, printers, and EHR access working with minimal disruption to patient care.
I handle account and MFA resets, onboarding and offboarding, and workstation setup. I also deploy software with Lansweeper and monitor network alerts in SolarWinds Orion, documenting and escalating infrastructure issues.
Outside of IT support, I run day-to-day e-commerce operations for BAM (By Any Means). I also built a Python job-search automation engine with rule-based screening and application tracking, covered by 200+ automated tests.
