LaTangela Smith
@latangelasmith
I'm transitioning into IT support with troubleshooting and customer support training.
United StatesWhat I'm looking for
I've led daily operations at Shisler & Taylor Pediatric Dentistry, managed staff schedules, trained new hires, and streamlined appointment systems to reduce patient wait times and improve customer satisfaction.
I'm building on that service and operations background through Merit America's intensive IT program and the Google IT Support Professional Certificate, with hands-on coursework in Microsoft 365, Windows 10, Spiceworks, networking, operating systems, system administration, and IT security.
Experience
Work history, roles, and key accomplishments
Supervisor
Shisler & Taylor Pediatric Dentistry
May 2016 - Present (10 years 4 months)
Led a team of dental professionals, overseeing daily operations, managing staff schedules, and ensuring compliance with state regulations. Implemented streamlined appointment systems, reducing patient wait times and enhancing customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Merit America
Certificate, Information Technology
Completed an intensive IT program focused on technical support skills, earning the Google IT Support Professional Certificate.
Southern New Hampshire University
Associate of Science, Information Technologies
2019 - 2023
Earned an Associate Degree in Science in Information Technologies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
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