fakhrana almas
@fakhranaalmas
I support education operations, customer communication, scheduling, and accurate administrative workflows.
IndonesiaWhat I'm looking for
I've supported daily education operations at Al Azhar Syifa Budi Cibinong since 2018, helping students, parents, and internal departments stay connected and organized.
I manage customer inquiries, follow-ups, schedules, meetings, enrollment communication, payment reminders, reports, and administrative documentation across email and WhatsApp.
I use Google Workspace and Microsoft Office to maintain accurate records, coordinate activities, monitor task completion, and support collaborative operational workflows.
I've also completed a project-based Virtual Assistant internship at Rakamin Academy with an excellent final score of 92.3, delivering organized work ahead of deadlines.
Experience
Work history, roles, and key accomplishments
Education Operations & Administrative Staff Secretary
Al Azhar Syifa Budi Cibinong
Jan 2018 - Present (8 years 8 months)
Managed daily administrative operations, maintained accurate documentation, and coordinated schedules and meetings. Handled customer inquiries professionally and used Google Workspace for documentation and collaboration.
Virtual Assistant (Project-Based)
Rakamin Academy
Jan 2026 - Dec 2026 (11 months)
Completed project-based internship with a final score of 92.3 (Excellent). Managed project tasks with high accuracy and delivered assignments ahead of deadlines.
Customer Support & Administration
Al Azhar Syifa Budi Cibinong
Responded to parent and student inquiries, coordinated follow-up actions between departments, and maintained organized records. Assisted with operational workflows and administrative support.
Education
Degrees, certifications, and relevant coursework
Sekolah Tinggi Multi Media Yogyakarta
Bachelor of Communication Science, Communication Science
Bachelor of Communication Science degree from Sekolah Tinggi Multi Media Yogyakarta, graduated in 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Salary expectations
Job categories
Skills
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