Faizan Ahmad Reshi

Facilitated creation and verification of IRCTC user accounts, guided customers through registration, and booked railway tickets as per requirements. Resolved customer queries efficiently via phone and in person, ensuring high satisfaction.

Assisted customers with online applications and digital documentation, facilitated account registrations and form submissions, and ensured compliance with standards. Maintained accurate records and resolved basic queries efficiently.

Handled customer queries via phone, email, and chat, resolved complaints, and provided product/service information. Escalated complex issues and worked with team members to achieve service quality targets.

Entered and maintained accurate customer information, prepared and updated digital records, verified data, and organized online documentation for easy access. Ensured timely completion of assigned tasks.

Pursuing a Bachelor of Arts with a focus on political systems, public administration, and international relations. Developed strong analytical and communication skills through coursework and research.

Completed Higher Secondary education in Arts with high academic distinction. Developed critical thinking, analytical, and problem-solving skills.

Completed a one-year diploma in computer applications, covering computer fundamentals, MS Office, internet browsing, and data entry.