Shreyansh Shrivastava
@shreyanshshrivastava1
I resolve customer queries across ticketing and chat support, improving customer experiences in fast-paced environments.
IndiaWhat I'm looking for
I've supported customers at IGT Solutions and Swiggy, handling ticket bookings, modifications, cancellations, order-related issues, and customer inquiries.
At IGT Solutions, I provided accurate information and timely query resolution across ticketing services. At Swiggy, I delivered prompt chat-based support to help create a seamless customer experience.
I'm pursuing an MBA in Human Resource Management and bring communication, active listening, problem-solving, documentation, and team collaboration skills. I also represented in national and state-level sports competitions, earning two gold medals, and organized state-level sports tournaments.
Experience
Work history, roles, and key accomplishments
Chat Support Executive
Swiggy
Provided prompt and effective chat-based support to customers by resolving order-related issues, addressing inquiries, and ensuring a seamless customer experience.
Customer Support Associate
IGT Solutions
Managed customer ticket bookings, modifications, and cancellations while ensuring accurate information, timely resolution of queries, and a high level of customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Millenium College, Bhopal
MBA, Human Resource Management
2024 -
Pursuing an MBA in Human Resource Management from Millenium College, Bhopal, expected to complete in 2026.
Career College, Bhopal
B.Com (Hons), Commerce
2020 - 2023
Completed Bachelor of Commerce (Hons) from Career College, Bhopal.
J.P.V D.A.V Public School
Class 12, General
2019 - 2020
Completed Class 12 from J.P.V D.A.V Public School.
J.P.V D.A.V Public School
Class 10, General
2017 - 2018
Completed Class 10 from J.P.V D.A.V Public School.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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