Faith Taka

I am a dedicated and personable Customer Service Representative with over 3 years of experience in providing exceptional support across various industries. My proven ability to resolve customer issues efficiently and professionally in remote settings has been a key factor in my success. I pride myself on my strong communication skills, attention to detail, and a passion for delivering outstanding customer experiences.

In my current role as a Senior Clerical Officer at the Ministry of Agriculture and Livestock Development, I handle public inquiries and correspondence with high levels of accuracy and professionalism. I support administrative functions and maintain data integrity across internal systems while collaborating with departments remotely. Previously, I excelled as a Customer Service Representative at Motorgas Limited, where I achieved a 95% customer satisfaction rate by effectively resolving inquiries and maintaining accurate records in CRM platforms.

My experience as a Telesales Agent at Harleys Limited further honed my skills in client engagement and complaint resolution, consistently exceeding sales targets in a virtual work environment. I am eager to leverage my expertise in customer support and my technical skills to contribute positively to a dynamic team.