Faith Sunday Bassey
@faithsundaybassey
Customer Support Specialist at Mississippi Hotel and Suites, handling front-desk operations and resolving 20+ guest complaints daily.
NigeriaWhat I'm looking for
At Mississippi Hotel and Suites, I handled front-desk operations, including guest check-in and checkout, reservations, room allocation, billing, and daily occupancy reports.
I resolved 20+ guest complaints and requests daily, and coordinated with housekeeping, the kitchen, and security to support guest service.
At Scanfrost / SPAR Calabar, I supported 50+ customers daily and addressed warranty and defect complaints through product education. At Syinix Electronics, SPAR, I provided electronics support, troubleshooting, and escalation handling.
At Airtel Nigeria, I resolved telecom service inquiries, explained customer plans, and supported retention through field campaigns. I'm open to remote customer support and hotel front office roles.
Experience
Work history, roles, and key accomplishments
Receptionist / Front Desk Officer
Mississippi Hotel and Suites
Jan 2024 - Jan 2025 (1 year)
Managed front-desk operations including guest check-in/out, reservations, room allocation, billing, and daily occupancy reports. Resolved 20+ guest complaints daily and coordinated with housekeeping, kitchen, and security for seamless service.
Merchandiser / Customer Experience Associate
Scanfrost / SPAR Calabar
Jan 2018 - Jan 2019 (1 year)
Supported 50+ customers daily and resolved warranty/defect complaints via product education. Maintained product display, stock accuracy, and customer follow-up.
Customer Support / Merchandiser
Syinix Electronics, SPAR
Jan 2016 - Jan 2018 (2 years)
Provided consultative electronics support, troubleshooting, and handling escalations. Educated customers on product features, driving upsell and satisfaction.
Customer Relations / Field Marketing
Airtel Nigeria
Jan 2010 - Jan 2013 (3 years)
Resolved telecom service inquiries, educated customers on plans, and drove retention. Handled high-volume customer engagement in field campaigns.
Education
Degrees, certifications, and relevant coursework
University of Calabar
Bachelor of Science
Pursuing a Bachelor of Science degree, currently in progress.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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