Rachael Muriuki

Directed cross-functional project teams, optimizing client delivery processes and improving claims turnaround by 25%. Oversaw underwriting and claims functions across regional risk portfolios, maintaining 98% accuracy in regulatory compliance and strengthening emerging risk response plans. Spearheaded business development initiatives, expanding strategic accounts and growing partnerships by 18% ac

Managed Safaricom’s insurance portfolio, reducing annual risk exposure by 30% through tailored, cost-effective coverage strategies. Resolved international claims disputes, improving resolution efficiency by over 20% year-on-year through faster processing timelines. Led enterprise-wide risk assessments and surveys, delivering actionable recommendations to strengthen organizational resilience.

Designed tailored insurance solutions that increased corporate policy uptake by over 35% across client portfolios nationwide. Negotiated premium rates and policy wording, saving clients an average of 15% annually on overall insurance coverage. Conducted virtual client training sessions that boosted compliance awareness by over 40% across all client teams.

Directed underwriting and pension operations, reducing turnaround time by 22% across all departments through process streamlining. Reviewed all policy wordings for 100% alignment with negotiated terms, minimizing potential for disputes or rejections. Delivered virtual training programs for clients that increased policy compliance confidence by over 30% companywide.

Evaluated insurance applications and determined policy terms, ensuring adherence to underwriting guidelines and risk assessment protocols. Managed policy issuance and renewals, contributing to portfolio growth and client satisfaction.

Obtained a Diploma in Insurance, Dip CII, from The Chartered Insurance Institute.

Completed an MBA in Strategic Management at Daystar University, Kenya.

Earned a Bachelor of Science in Actuarial Science from Jomo Kenyatta University of Agriculture and Technology.