Faith Morris

Manage comprehensive case documentation, digital records maintenance, and legal file organization to support ongoing operational compliance. Draft, proofread, and verify legal correspondence, service forms, and institutional agreements for administrative accuracy.

Coordinated day-to-day administrative support functions, maintaining digital databases and tracking departmental correspondence. Assisted with program logistics, scheduling, and resource coordination for community-facing youth development initiatives.

Managed a high volume of inbound and outbound customer inquiries daily, ensuring accurate information delivery and resolving complex service issues efficiently. Utilized advanced communications tracking systems to document client profiles, maintaining 95%+ client satisfaction metrics.

Served as the first point of contact for stakeholders, managing institutional correspondence, physical mail routing, and inbound telephone lines. Streamlined visitor intake processes and facility booking schedules to improve operational throughput.

Bachelor of Business Administration with a major in Finance and a minor in Accounting, including coursework in financial management, management accounting, strategic corporate operations, and statistical analysis.

High School Diploma with a Science Focus, graduated with honors.