Faith Lyles
@faithlyles
I resolve customer needs across banking, call centers, retail, and childcare.
United StatesWhat I'm looking for
I've supported customers at ABC Customer Solutions and Amegy Bank, resolving account, billing, transaction, and loan-related needs while maintaining accurate records and strong service standards.
In call center and banking roles, I handle high-volume interactions, troubleshoot issues, process deposits and withdrawals, open accounts, and promote products and services. I've consistently worked toward customer satisfaction, resolution-time, sales, and service goals.
My background also includes retail sales, front-office administration, laboratory support, and early childhood care. I'm CPR and First Aid certified and bring clear communication, organization, and a customer-focused approach to every role.
Experience
Work history, roles, and key accomplishments
Call Center Representative
ABC Customer Solutions
Jun 2023 - Present (3 years 2 months)
Handles high-volume inbound and outbound calls, assisting customers with inquiries, billing issues, and account management. Maintains detailed records using CRM software and meets KPIs including call resolution time and customer satisfaction.
Bank Teller
Lions Bancorporation DBA Amegy Bank
Feb 2022 - Present (4 years 6 months)
Processes customer transactions including deposits, withdrawals, and account inquiries with accuracy. Assists with loan applications, new account openings, and promotes banking products to meet sales goals.
Childcare Staff
Kids R Kids
Aug 2015 - Present (11 years)
Provides attentive care to infants and toddlers, ensuring a safe and stimulating environment. Develops and implements age-appropriate educational activities and fosters positive relationships with children and parents.
Sales Associate / Cashier
Malibu Tan
Oct 2014 - Present (11 years 10 months)
Assists customers with product selection and promotes sales of tanning products. Provides friendly customer service and maintains a clean retail environment.
Bank Teller / Customer Service Representative
Amegy Bank
Feb 2022 - May 2023 (1 year 3 months)
Processed financial transactions and maintained cash drawer accuracy. Opened new accounts, assisted with loan applications, and promoted banking services while meeting quarterly sales goals.
Front Office Receptionist
ChemGas International
Jan 2012 - Jan 2015 (3 years)
Managed front desk operations, answered calls, and scheduled appointments. Assisted with inventory management and lab-related administrative tasks.
Sales Associate
Point180
Sep 2013 - Dec 2013 (3 months)
Engaged customers and effectively promoted company products. Developed strong communication and sales skills.
Lab Assistant
ChemGas International
Jun 2013 - Aug 2013 (2 months)
Provided clerical and administrative support in a laboratory setting. Maintained organized records and assisted in daily operations.
Receptionist
Majestic
Feb 2013 - Apr 2013 (2 months)
Scheduled appointments and processed transactions. Provided excellent customer service in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Santa Fe High School
High School Diploma, General Studies
Earned a High School Diploma from Santa Fe High School in 2014.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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